Having surveyed hundreds of team members to determine what would add most to their productivity, Bent Ericksen & Associates has compiled the 12 Foundation Essentials for Successful Team Building. Today my focus will on the #1 aspect from that survey that will improve YOUR teams productivity and sense of satisfaction on the job.
You may be surprised to learn that it is:
Ethically sound business principles and quality services
Did you know that before adequate pay, and before fair benefits, your employees want YOU to be ethical and to have integrity when it comes to the services or products you offer? How would you rate yourself? No, honestly.
According to the 2011 National Business Ethics Survey, the percentage of employees who perceived pressure to compromise standards in order to do their jobs climbed five points from 2009 to 13%.
In an article by Matthew Heller in March of this year, he warns of “steep declines in workforce trust”.
Earl “Chip” Jones III is a labor and employment law specialist at the law firm of Littler Mendelson in Dallas and a former senior executive for Dean Foods Co. He says that workers who distrust management are more inclined to “perceive” they have been retaliated against even when, in reality, they have not. “There’s a breakdown in the relationship,” he says.
The Ethics Resource Center, which interviewed nearly 4,700 private-sector workers for the survey, which was released in January, reported that 2011 was “a year of extremes and substantive shifts.” We also see some very ominous signs—ethics cultures are eroding and employees’ perceptions of their leaders’ ethics are slipping.
Both the Ethics Resource Center and Jones recommend that employers invest heavily in ethics and compliance programs. As a first step, Jones advises clients to conduct a thorough employee engagement survey that asks questions such as, “Are you able to complain about your supervisor?”
“You have to find out what the cultural climate is in your business and then manage it,” he says.
Here are some ways to improve the quality of your services:
1. Listen to your customers
2. View complaints as an opportunity to improve
3. Recognize great service and challenge poor service
4. Have weekly staff meetings where service is discussed
5. Tell your staff that they are appreciated and needed
6. Lead by example
7. Do things regularly to improve the workplace
8. Pay competitive wages for great team members
I can provide a survey to your team members to determine how they view you and each other. This survey can be conducted anonymously, but I will provide you with the results. Knowledge will give you power to make the changes necessary to improve the productivity of your practice or business.
Because you are a follower of my blog, I will conduct this survey to your staff for FREE. Contact me so I can help you with that first step to having better quality in every aspect of your business; as well as helping you to achieve greater ethics in the eyes of your team!